Our Commitment
Learn about our service commitment to students, parents and partners, and how to reach us.
Our Service Charter
Our Service Standards
Service Standards for Response Times
The school commits to the following response timeframes:
3 working days: Acknowledge all feedback and reply to straightforward enquiries.
7 working days: For cases needing investigation, including gathering statements and reviewing evidence.
21 working days: For complex cases involving detailed investigations, multiple parties, or external agencies.
In all cases, the reporting party will be kept informed of progress and any delays that may occur due to exceptional circumstances.
Modes of Communication
Official Modes of Communication
List of official modes of communication
Mode | Details |
|---|---|
School Phone | 6257 7461 |
School Email | yps@moe.edu.sg |
Mailing Address | 500, Yishun Ring Road, Singapore 768679 |
Student Handbook | Issued annually to each student |
Communication Hours
Parents are advised to contact our teachers during office hours (7:30 am – 5:00 pm). Other than in emergencies, staff are not required to respond outside office hours or during school holidays.
Please note that staff are not obliged to share their personal mobile numbers, and your understanding is appreciated.